Exclusive Content:

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel...

The key to building a customer-centric team

First things first, you need to build confidence with customers—it’s a key part of creating a customer-centric team. In order to do this, you need to focus on your team and ask yourself, “Are my employees happy at work?” Your employees are the ones interacting with your customers on a regular basis, so if they’re happy, your customers are more likely to be happy too. In fact, companies that excel in customer experience have 1.5 times more engaged employees than companies with poor customer experience.

In these days of multi-channel communications, your employees want access to tools that make it easy to communicate with one another and customers. Provide your employees (specifically contact center agents) with an intuitive communications tool that not only makes it easy to connect with others, but also comes with a suite of coaching and support tools to uplevel their skills.

Skilled agents not only provide stronger customer service, but they also perform better and stay at their company longer. If you want to better support your employees and build confidence with your customers, keep an eye out for the following capabilities.

Download The key to building a customer-centric team Whitepaper

the-key-to-building-a-customer-centric-team

Newsletter

Don't miss

Harness the power of AI to drive stronger sales results

Learn how high-performing sales teams are leveraging AI insights...

New roads to remote deposit capture revenue

How can RDC deliver untapped benefits to your bank?...

5 best tools for workflow automation

A list of workflow management and automation tools that...

Future proof your marketing technology

Today’s marketers face a highly dynamic situation. Businesses needs...

Cultivating customer loyalty

From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But how can you put your values into action? This guide will show you what to...

MEASURING SOCIAL IMPACTA Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is an essential component. Learn how to build a framework to track, understand, and analyze your...

How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel for worldwide audiences. Live streaming helps people create a deeper connection with your brand. Authentic,...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.