Exclusive Content:

Streamline digital CX with conversational AI 

Discover More on clientpapers.com With the shift in customer preferences toward...

What features should you be looking for in top standard CX tech?

Discover More on clientpapers.com Ensure you have best-in-class AI to boost...

Harness the power of the cloud to transform your CX@Scale

Discover More on clientpapers.com Faced with the reality of shifting customer...

The Innovator’s Guide to the Digital-first Contact Center

spot_img

The digital customer service universe is evolving rapidly.

Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.

While 1st Gen channels are “alive and well”, with chat currently having the highest growth rate of all contact center channels, customers today are rapidly moving beyond those first-generation channels.

Next generation digital channels include social platforms such as Facebook, LinkedIn, Twitter, etc. as well as advanced messaging like WhatsApp, WeChat, Facebook Messenger, Apple Business Chat and many others. Social and messaging are well on their way to become mainstream contact center channels.

Download The Innovator’s Guide to the Digital-first Contact Center Whitepaper

the-innovators-guide-to-the-digital-first-contact-center
spot_img
spot_img

Newsletter

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Don't miss

Reasons to replace your VPN today

Discover More on clientpapers.com The traditional approach to security has primarily...

Beyond VPN: Securing your network with ZTNA

Discover More on clientpapers.com VPNs are no longer enough to secure...

Workflow Quarterly: This Way Out​

Discover More on clientpapers.com Successful companies now and in the years...

Rising with the Tide: APAC business priorities in a sea of uncertainty

Discover More on clientpapers.com Rising with the Tide Despite the looming “triple...

ADAPT Research – Market Trends – How can Australian CFOs Enable Modernisation and Lead Business Change in 2023

Discover More on clientpapers.com The role of the Chief Financial Officer...
spot_img
spot_img
spot_img

Streamline digital CX with conversational AI 

Discover More on clientpapers.com With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage...

What features should you be looking for in top standard CX tech?

Discover More on clientpapers.com Ensure you have best-in-class AI to boost your productivity and revenue by capturing the important insights and metrics for effective CX. The...

Harness the power of the cloud to transform your CX@Scale

Discover More on clientpapers.com Faced with the reality of shifting customer expectations and increasingly heavy demands, businesses need cloud-powered CX@Scale to intelligently meet customer needs. A...