Exclusive Content:

CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital...

Help your customers find you, wherever they look

You know your customers have questions, but do you...

The CISO Guide to Cloud Communications Security

With UCaaS platforms accelerating innovation and sharing in productivity resources like chat, voice, and video collaboration, it’s crucial for organizations to scrutinize how their UCaaS vendor-of-choice handles security, data privacy, and compliance to mitigate the risk of serious financial and brand threats.

These threats are growing at a record pace, so ensuring your UCaaS platform provides a leading approach to mitigating these risks should play a primary role in your buying considerations.

General Data Protection Regulation (GDPR) and its growing fines highlight how essential it is to scrutinize your vendor’s data privacy processes and capabilities. In just Q3 of 2021 alone, business fines totaled more than the US $1.14 billion.

Evaluating how a UCaaS vendor will maintain your company’s data privacy is an important area of focus, given that 62% of businesses are not “completely compliant” with the data regulations that apply to them, including GDPR, CCPA, and CDPA.

Download The CISO Guide to Cloud Communications Security Whitepaper

the-ciso-guide-to-cloud-communications-security-1

Newsletter

Don't miss

CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced...

Help your customers find you, wherever they look

You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.