Exclusive Content:

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that...

MetriStar Top Provider Award

Research participants of our Customer Experience MetriCast 2022 research study provide data on beforeand-after changes in business metrics (revenue, costs, customer ratings, and agent efficiency) resulting from the use of contact center platforms.

In the first sub-column of each section in Figure 2 below, we show how many participants said contact center platforms improved the metric, made it worse, or resulted in no change. The second sub-column shows the percentage improvement or degradation for each metric. We calculate the overall mean for each metric using all figures—even 0% for those with no change—noted in the purple row below. Research participants with at least half of their metrics greater than or equal to the overall mean are placed in the success group.

Download MetriStar Top Provider Award Whitepaper

metristar-top-provider-award

Newsletter

Don't miss

Harness the power of AI to drive stronger sales results

Learn how high-performing sales teams are leveraging AI insights...

New roads to remote deposit capture revenue

How can RDC deliver untapped benefits to your bank?...

5 best tools for workflow automation

A list of workflow management and automation tools that...

Future proof your marketing technology

Today’s marketers face a highly dynamic situation. Businesses needs...

Cultivating customer loyalty

From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses look to incorporate new technologies and address workforce needs. In this report, learn how your...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.