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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

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Focus on service quality above all else retail

The pandemic may have rewritten the rulebook on retail, but in doing so, it created lucrative opportunities for retailers to grow their business and their bottom line.

Customers want personalized service that’s available around the clock and streamlined service no matter what channel they use. It’s a hefty payo—more and more customers actually let customer experience guide who they buy from. To meet the mark, retailers must shift not only their mindset and priorities but also their approach

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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced...

Help your customers find you, wherever they look

You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away...
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