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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Enterprise knowledge management in the age of the AI revolution

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Reinventing the digital commerce experience

With the decrease in in-person experiences, brands have had to shift to online commerce and focus on building and deepening relationships with customers.

The key to this is creating engaging digital commerce experiences that are convenient and personalized, which requires brands to understand their customers. This calls for a robust, sustainable and secure first-party data strategy built upon a customer data platform (CDP).

In this e-book, we’ll discuss the challenges facing digital commerce today and the key role that a first-party data strategy plays in overcoming them. Also covered:

  • Customers’ expectations for commerce experiences
  • How and why CMOs and CISOs must work together
  • Critical capabilities for a CDP

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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...

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AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced...

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You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away...
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