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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital...

Help your customers find you, wherever they look

You know your customers have questions, but do you...

How to build a brand that customers, employees, and investors will love ($20.00 value) free for a limited time

Lessons from HubSpot, Salesforce, Gainsight and other iconic brands

We all hear it, “The Uber of this” “The Salesforce of that” “It’s like Instagram, but for…”

There is no such thing as an original idea anymore – right? Actually, it turns out that the world’s most innovative companies have created so much more than just brand new products and technology. They’ve created entirely new market categories. The challenge is that successfully building new categories requires a perfect storm of luck and timing. Or does it? Category Creation is the first and only book on the topic written by executives and marketers actively building new categories.

This book explains the 7 key principles of category creation, including the importance of creating a community of early adopters who will rally around the problem they all share—especially if someone will lead them.

  • Identify the “go” and “no go” signals for category creation in your business
  • Activate customers and influencers as brand ambassadors
  • Grow a community by investing in live events and experiences
  • Prove the impact of category creation investments on growth, customer success, and company culture

Written for entrepreneurs, marketers, and executives from startups to large enterprises, Category Creation is the exclusive playbook for building a category defining brand in the modern economy.

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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced...

Help your customers find you, wherever they look

You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away...
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