It might seem a reasonable assumption that customers who reach out to a call centre should be able to expect politeness and friendliness from the agent that they are put in contact with – and of course, it is.  Indeed, research indicates that this is an especially high priority among many young customers who do […]

The post How frequently are call centre agents genuinely polite and friendly? first appeared on ContactBabel.

The post How frequently are call centre agents genuinely polite and friendly? appeared first on ContactBabel.

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