Given that any commercial organisation’s fundamental purpose is to extract maximum profit for its shareholders, with this being generally achieved through a combination of driving up revenue and lowering costs, it is instructive to consider the role that customer experience has in the realisation of these objectives in the 2020s.  Factors like widespread Internet access […]

The post How big a factor is customer experience in organisations’ competition with industry rivals? first appeared on ContactBabel.

The post How big a factor is customer experience in organisations’ competition with industry rivals? appeared first on ContactBabel.

Source: https://www.contactbabel.com/customer-experience-organisations/