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Analysis of cloud communications VoIP quality under normal and adverse network conditions

You expect a high level of voice quality when selecting a cloud-based business communications system. But how do you know which providers can actually deliver?

The Tolly Group, a leading global provider of third-party validation and certification services, tested the voice quality of 4 different services across a variety of normal and adverse conditions. They subjected the services to packet loss, jitter (delay), buffer bloat and other conditions that can potentially degrade voice quality. The Tolly Group compared:

  • 8×8 Virtual Office
  • Microsoft Skype for Business Online
  • RingCentral Office
  • Google Voice/Hangouts

The bottom line

The 8×8 Virtual Office solution delivered the highest voice quality in the majority of test cases: across scenarios, client platforms and impairment conditions. Download the full report for the objective, documented test results and learn why a reliable, quality VoIP system can help you take your customer experience to the next level.

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