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Streamline digital CX with conversational AI 

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What features should you be looking for in top standard CX tech?

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Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers

  • A clear preference for maintaining separate UCaaS provider for calling even when using Microsoft Teams for messaging and video
  • Significant potential benefits when using a separate UCaaS provider, including lower costs, greater reliability, and access to broader calling and contact center features
  • For organizations committed to using Teams Phone System, an opportunity to achieve additional benefits by using Direct Routing from their UCaaS provider for PSTN connectivity.

Download Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers Whitepaper

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