To build effective self-service, organizations need to learn from their top-performing agents to understand what makes the best experiences. Self-service hasn’t lived up to its potential because it is either built based from “failed” interactions with digital, or because it’s based on guesswork – where developers and stakeholders brainstorm why and how customers reach out. Instead, Enlighten XO is AI purpose-built specifically for self-service CX that learns from historical voice and text interactions. It puts data at the center of building effective digital experiences, and surfaces the workflows, ROI, automation steps, and customer utterances to transform self-service in hours instead of months.
The AI in Enlighten XO helps organizations to make their self-service as effective as their best agents. Enlighten XO acts as an organization’s best and most trusted employee to create personalized responses while supporting smart chatbots, IVAs, knowledge resources, and proactive outreach. Enlighten XO also automates self-service with unprecedented speed and accuracy while increasing digital resolutions that improve customer experience.