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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital...

Help your customers find you, wherever they look

You know your customers have questions, but do you...

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience?

It takes focusing agents on the behaviors proven to influence customer satisfaction.

Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents’ soft skills on every interaction and eliminates the need for manual interpretation.

Pre-Built AI Behavioral Models

Sentiment scoring is a proven predictive indicator of customer satisfaction such as NPS, transactional NPS (tNPS), and CSAT surveys.

Enlighten AI for Customer Satisfaction opens the door to a new dimension of comprehension by scoring agent behaviors that directly impact the sentiment score.

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CX in the new era of intelligent self-service

Across channels and across the digital customer experience, successful CX leaders ask themselves “How can we serve the customer at this moment?” A new...

Enterprise knowledge management in the age of the AI revolution

AI-powered knowledge management is poised to transform the digital customer service space. Both customers and employees, especially contact center agents, will be greatly influenced...

Help your customers find you, wherever they look

You know your customers have questions, but do you know where they go for answers? More often than not, their journey takes them away...
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