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Let your Control Freak Flag Fly with Sage Timeslips

Welcome to today's Session! We recently hosted a Sage Timeslips...

Mobile app engagement: The ultimate guide

Got a ton of users to download your app?...

Turn Complaints into Business Opportunities with Enlighten AI

Consumer complaints have high stakes for companies, particularly those...

The inner circle guide to agent engagement & empowerment

High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience. They expect to be supported by leadership, empowered by world-class tools, and enabled to showcase their talents and abilities.

Unfortunately, many agents don’t feel engaged or empowered, and those bad experiences lead to high turnover, work overload for recruiters, trainers, and coaches, and—most impactful of all—negative experiences for customers who demand knowledgeable and helpful agents.

ContactBabel’s latest guide, “The Inner Circle Guide to Agent Engagement and Empowerment” , navigates call center leaders towards a more engaged and empowered workforce.

Start empowering your workforce today.

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