Exclusive Content:

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that...

Designing AI driven contact centers

Introducing The Next Chapter For Contact Centers

AI provides a framework in which to optimize any contact mix. Organizations can now embed natural conversational experiences into mobile and web applications, smart devices, bots, interactive voice response systems and messaging platforms. Live assistance can now be refocussed and optimized by making self service an effective service option.

Real time intent recognition provides a new basis for routing, self-service, escalation, live assistance, performance management, operational insight and decision making. It transforms the status quo.

In the context of unpredictable customer demands and the challenges of a distributed workforce, AI driven capability is providing much needed answers.

It also improves over time. Not just because of the ongoing self-learning that characterizes AI solutions. AI technology is still on a rapid development curve with ongoing improvement to the art of the possible. New breakthroughs can be expected. And to top it all, some of the most innovative AI brands are now fully focussed on customer service. And competition always spurs innovation.

Download Whitepaper

2-designing-ai-driven-contact-centers

Newsletter

Don't miss

Harness the power of AI to drive stronger sales results

Learn how high-performing sales teams are leveraging AI insights...

New roads to remote deposit capture revenue

How can RDC deliver untapped benefits to your bank?...

5 best tools for workflow automation

A list of workflow management and automation tools that...

Future proof your marketing technology

Today’s marketers face a highly dynamic situation. Businesses needs...

Cultivating customer loyalty

From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses look to incorporate new technologies and address workforce needs. In this report, learn how your...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.