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YOUR GUIDE TO INTERACTIVE VIDEO LEARNING

This guide will help you unlock the power of...

WISMO Calls: What Causes Them and How to Reduce Them

By the time a customer calls you for an...

What is the best Shopify Order Tracking Solution for My Store?

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Contact center and CRM to the Cloud: the migration imperative

CRM Has Flourished in the Cloud…

Although the use of customer relationship management (CRM) software has become almost a de facto standard, its rise to this elevated position did not happen overnight. Paralleling the rise of computing, it started with digitizing the Rolodexes of an earlier time, first in mainframe computers using custom relational databases. The next move was to personal computers and the era of database marketing. Next was salesforce automation…and then, in 1995, the first software using the name “CRM.”

It was a bold move by Marc Benioff and his co-founder Parker Harris in 1999—to create Salesforce.com and the first software-as-a-service CRM—that heralded the current generation. Cloud customer relationship management software now rules the day, with a reported 80% of all CRM deployments. And 20 years after its founding, Salesforce is the undisputed market leader, ranked number one in market share revenue…

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This guide will help you unlock the power of interactive video learning to foster growth. To stop collecting video views and start identifying exactly...

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By the time a customer calls you for an update on their order, it’s too late. Where Is My Order, or WISMO, calls represent...

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