Exclusive Content:

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that...

Contact center and CRM to the Cloud: the migration imperative

CRM Has Flourished in the Cloud…

Although the use of customer relationship management (CRM) software has become almost a de facto standard, its rise to this elevated position did not happen overnight. Paralleling the rise of computing, it started with digitizing the Rolodexes of an earlier time, first in mainframe computers using custom relational databases. The next move was to personal computers and the era of database marketing. Next was salesforce automation…and then, in 1995, the first software using the name “CRM.”

It was a bold move by Marc Benioff and his co-founder Parker Harris in 1999—to create Salesforce.com and the first software-as-a-service CRM—that heralded the current generation. Cloud customer relationship management software now rules the day, with a reported 80% of all CRM deployments. And 20 years after its founding, Salesforce is the undisputed market leader, ranked number one in market share revenue…

Download Whitepaper

1-contact-center-and-crm-to-the-cloud

Newsletter

Don't miss

Harness the power of AI to drive stronger sales results

Learn how high-performing sales teams are leveraging AI insights...

New roads to remote deposit capture revenue

How can RDC deliver untapped benefits to your bank?...

5 best tools for workflow automation

A list of workflow management and automation tools that...

Future proof your marketing technology

Today’s marketers face a highly dynamic situation. Businesses needs...

Cultivating customer loyalty

From 1890, the year attributed to the quote above, the world view has undergone massive shifts in all spheres of life. Interestingly, the view regarding customer being the ‘purpose of work’, has only become more widespread.

SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses look to incorporate new technologies and address workforce needs. In this report, learn how your...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.