Customers demand self-service options. With agents speaking to fewer customers, how can you create an effective Voice of the Customer (VoC) program? This eBook explores how to develop a successful VoC strategy in the world of self-directed digital experiences.
With the actionable insights in this eBook, you can:
- Reach more customers and fully understand channel and touchpoint experiences
- Pinpoint root causes of dissatisfaction and churn across the journey
- Uncover opportunities to address systemic CX issues such as drop offs and wait times
Surpass CX expectations with VoC data.
Download Drive loyalty with Voice of the Customer insights from digital self-service channels Whitepaper
This isn’t your typical “predictions” webinar.
The prediction season is upon us once again. We crave insights from understanding what’s next and how to prepare. Professionals across the landscape of every industry are furiously working to predict what will happen in the coming twelve months. Over time we’ve seen that the predictions were rarely new, just variations on a theme. Predictions only serve to tell you the what and how – few delve into the when, where, why, and who.
Instead of making security predictions for the year ahead, let’s discuss what isn’t mentioned when making predictions. How about we ask the tough questions to expose the gaps in our thinking? Where are the blindspots in our 2024 security strategy?
Tune into this exclusive webinar with Chris Krebs and Morgan Wright as they don’t discuss 2024 security predictions.
Instead, our speakers chat about:
- How preparing a security strategy based on predictions leaves gaps in our defenses
- The tough questions we need to ask to expose blindspots in our security strategy
- Figuring out the when, where, why, and who of security threats – not just the what and how